Last updated: April 2025 · Effective date: April 2025
This Privacy Policy describes how Thapar Engineering Works (trading as Duromech®) ("we", "us", or "our") collects, uses, and shares information about you when you visit our website duromech.in or contact us through any of our communication channels.
1. Information We Collect
- Contact information — Name, email address, phone number, and company name you provide via our enquiry, quote, or consultation forms.
- Usage data — IP address, browser type, pages visited, time spent, and referring URLs collected automatically via analytics tools.
- Communication data — Emails, WhatsApp messages, or calls you initiate with us.
- Cookie data — See our Cookie Policy for details.
2. How We Use Your Information
- To respond to enquiries and provide technical consultations or quotations.
- To send updates about our products, services, or projects (only with your consent).
- To improve website performance and user experience using anonymised analytics.
- To comply with legal and regulatory obligations.
3. Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers — Email platforms, analytics services, and CRM tools that help us operate our business (under strict data processing agreements).
- Legal authorities — If required by applicable law, court order, or government regulation.
4. Data Retention
We retain contact and enquiry data for up to 3 years to fulfil business purposes, unless you request deletion earlier. Analytics data is anonymised within 14 months.
5. Your Rights
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications at any time.
- Request a copy of data we hold about you.
To exercise any of these rights, email us at duromech@gmail.com.
6. Security
We implement appropriate technical and organisational measures to protect your data, including SSL encryption, access controls, and regular security reviews.
7. Third-Party Links
Our website may link to external sites (e.g., YouTube, LinkedIn). We are not responsible for the privacy practices of those sites.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via our website. Continued use of our site after changes constitutes acceptance.
9. Contact
For any privacy-related queries:
Thapar Engineering Works (Duromech®)
Plot No. S-15, Street No. 12, Anand Parbat Industrial Area, New Rohtak Road, Delhi – 110005
Email: duromech@gmail.com · Phone: +91 98715-15555
Enquiry submissions
When you submit an enquiry, your contact details and message are sent through FormSubmit to duromech@gmail.com so our team can respond. FormSubmit provides the submission page and spam checks. Please avoid sending sensitive personal information in your enquiry.